Inbox & Triage
Request queue
Manage incoming requests and submissions with intake queues.
The request queue is an intake system for managing incoming work requests before they become issues.
How it works
Enabling the queue
Enable the Queue feature in Project Settings → Features. Once enabled, a Queue tab appears in your project sidebar.
Submission flow
Stakeholders submit requests that go into the queue for review. Requests stay in the queue until a team member triages them.
Reviewing requests
Card view
Browse incoming submissions in a visual card layout.
Triage actions
For each request you can:
- Accept — Convert it into a full issue with properties
- Defer — Postpone the decision for later review
- Reject — Decline the request
Duplicate detection
AI-assisted dedup
Kiln AI compares new submissions against existing issues to identify potential duplicates, reducing redundant work.
Queue statistics
Volume tracking
Track submission volume and throughput to understand how many requests your team is processing and how quickly.